OC Short Sale | Client Testimonials

Client Testimonials

It is with great pride that we have received these real testimonials from past clients and colleagues. Each and every one of these testimonials is from a real client of ours, and will gladly take a reference call – just ask!

Winston Family – Bank of America short sale

The Witt Family

Fred, B of A short sale

Jered, Wells Fargo short sale

“Thank you so much for bringing this transaction to a successful close. From the outset, you found out our number one objective in this deal (to have the second lien’s deficiency rights waived), you gave a 99.9% guarantee that you could meet that objective, and you used your experience with these types of deals to achieve that objective . . . and we thank you for that. In the grand scheme of things, losing a “house” is really not a traumatic event. We have all faced challenges much tougher than that, and people in our everyday lives face real life and death challenges everyday. Notwithstanding all that, losing a “home” where you celebrated so many important family events is a trying experience . . . especially, when kids are involved. You definitely made the process a less trying one and brought our saga to a close. Now, we can move on with rebuilding our lives with the comfort of knowing that we do not have to fight a future battle with our second mortgage concerning the deficiency and that we do not have to overcome all that comes with a foreclosure by our first mortgage. We enjoyed meeting you and Kini and working with your team. You make a great team. We will definitely refer you to other people that are facing the same challenges that we did.”

– Roger and Michelle, San Clemente

“Dear Robyn, My wife and I really wanted to thank you for being the most amazing real estate professional we have ever met. After going through the short sale of our home, we really saw just how important it is and how lucky we were to have someone like you on our side. We want to thank you for clearly explaining everything in the beginning and giving us every option available to us given our distressed situation. You felt more like a trusted friend than a Broker. After that first meeting we knew the different options involved, the time impact, and amazingly enough, we felt relieved. We also want to thank you for working just as hard the last day as you did the first day, something we believe is rare in the world of real estate. Not only did we want to thank you, but we want to thank the entire Short Sale 411 team that functions like clockwork in the background, working with the different lenders and the daunting processes and systems they set up – it really is amazing how professional and extremely knowledgeable you and your whole team are. We appreciate you and you will always be our first choice as a Broker.”

- Gary and Emily Smith, Oceanside

“After meeting Robyn at an open house a few years back and sharing stories and insight about past and current market conditions, I knew right away that her ‘big picture’ knowledge of banks and their practices, along with current and pending industry legislation, made her stand out as someone I would like to work with in the future. Following that encounter, I came across a few opportunities of my own that I felt were out of the scope of my expertise. One opportunity in particular was a prospective client who was also a personal friend that needed help navigating a difficult financial situation. While I know I could have tried my best to help, I could only think of one person that I could wholeheartedly trust, and who had the knowledge, skill and personality to bridge my lack of expertise and be able to help solve the problem. Robyn not only saved the day, but she did so in such a professional and efficient manner that my clients called and personally thanked me for the recommendation and had nothing but wonderful things to say about her. Clearly Robyn is smart, driven and accomplished. But what is more important to know is that her character is above reproach. She pursues excellence and integrity in everything she does, and is highly respected by not only peers, but her clients as well. Robyn has many admirable character traits, but the one I most respect is her tenacity. She works hard because she isn’t afraid of being challenged and dares to stand alone in the pursuit of ethics and integrity.”

- Brandon Brown, J.M Property Group

“OC Short Sale 411 gave me straight forward advice, which was NOT to do a short sale. I followed their guidance and I was able to get a loan modification completed successfully ON MY OWN. They charged me nothing for their advice or time, and I am so grateful. I am now able to stay in my home and I will remember Robyn and OC Short Sale 411 for their honesty, integrity and valuable knowledge of this stressful market we are in.”

- Victoria, Aliso Viejo

“My husband and I were terrified to short sell our home. Robyn – you made this scary process virtually painless. We really couldn’t have asked for a smoother transition. We can hardly believe that we incurred NO out of pocket costs! In a time that should be very stressful and anxious, you and your team were amazing every step of the way. We were so pleased with choosing OC Short Sale 411 and would refer them to anybody in a similar situation. Thank you for taking such good care of us from beginning to end.”

- Jeremy and Kristine M. Laguna Niguel, CA

“We are so glad we chose to work with Robyn and the team at OC Short Sale 411. We were skeptical about our chances of a successful short sale because we had heard from so many people that, when you have two lien holders, the chances of getting it done are slim and none. Robyn suggested a well thought out plan considering all our options and challenges. I’m certain that we wouldn’t have had a chance in completing our short sale if not for her deep expertise of the intricacies of the short sale process, her tenacity, and her high-level relationships at Bank of America. As the saying goes ‘a good lawyer knows the law, a great lawyer knows the judge’, and the same can absolutely be said for the realtor you choose for a short sale. In the end she pulled off a miracle and we were able to complete our short sale with no deficiency balance from either lien holder. Waking up the day after escrow closed is so liberating. On a scale of 1 to 10, Robyn and her team are an ‘11′.”

– Gwen and Andy Winston

“Robyn Webb does fantastic work. She was very much ‘in charge’, listing and short-selling my investment property duplex. The value of the two units was about one-third what I had paid at the height of the market. As a working Realtor of retirement age, there was just no way it made sense for me to have negative cash-flow and continue to hold out for good times to come. I’d tried to work with the bank on principle reduction to no avail. Short selling really was the way out. I am very glad to have found Robyn and OC Short Sale to work with. She and her team assured I did what was needed and they kept me apprised of the progress of the sale. Excellent service and support (the support was almost as valuable as the ‘real’ work they accomplished) were what I experienced. I highly recommend Robyn Webb and OC Short Sale 411 for your short sale. She is a PRO-fessional. Knows her business and follows through to a successful close.”

– Jan Neufeld

“We selected OC Short Sale 411 and Robyn Webb as our short sale broker after interviewing about 10 different companies that claimed to be ’short sale specialists’. Robyn was the only one who made an appointment with us, studied our entire property portfolio before we met, and prepared a game plan to present to us. When we finally met, we were a little skeptical, because she looked very young, and we wondered what she could really do. She gave us her computer presentation and our jaws hit the floor in amazement because she had done so much homework on our properties, that she had the comps, loan amounts, current market values, losses and more, on our 12 different properties, committed to memory! Not only that, Robyn’s educational background, depth of knowledge in the short sale market, and pre-existing relationships with the very same banks we were already struggling with, were important points that convinced us to give her a try. Besides, we had already been been frustrated by an real estate attorney who charged us big, and delivered nothing.

Robyn was always professional in her demeanor, but she always made us feel very comfortable and was easy to talk to. She took 3 bad situations of ours, and made each of them easier to deal with, and much less embarrassing. She stayed in contact and communicated progress weekly, and literally took us by the hand through each step of the paperwork. Her performance was something you would expect to be ‘too good to be true’, but it wasn’t. It just kept coming and coming.

We think Robyn is an extraordinary superstar in her field. Being an investor and having dealt with literally dozens of agents on an annual basis, it is our pleasure to give our highest recommendations to this truly unique real estate professional.”

- Rich and Sunny Fan, Mission Viejo

“Maybe I wasn’t the easiest client for you but I kept my word. It was a spontaneous and dynamic pleasure working with you and you rode this like a pro… especially with Chase. Thanks for getting the approval so quick for us AND for getting the termite and back HOA dues paid for by Chase. Thanks to the others on your team as well – I felt very comfortable through the whole process.”

- Danny and Melissa, Irvine

“After our property was on the market for nearly seven months without a single offer and we came to the realization that the property was indeed worth less on the current market than we owed, Robyn Webb of OC Short Sale 411 was referred by a local agent in Laguna Beach as an expert in short sales. From her initial evaluation of our prospects for a short sale through the successful completion of the transaction, Robyn impressed us with her expertise in this complicated area of real estate transactions. She kept us informed of the steps necessary and of progress along the way. The transaction was handled with great professionalism from start to finish. I would recommend Robyn Webb and OC Short Sale without hesitation or reservation.”

– ML, Laguna Beach

“I oversee the operations and management of five California escrow offices and work closely with our staff of more than 80 escrow professionals. We are closing hundreds of escrows a month with a heavy emphasis on processing REO and short sale transactions. Given the volume of work we do, we have worked with thousands of California real estate agents. In short, Robyn Webb is the best in the short sale business. On every transaction, she knows exactly what needs to be accomplished to achieve a successful closing. She closes every file, and always delivers clean approvals to us. She has a great team, and they are all sharp, dependable and reliable.”

- Ryan Spitalnick, Vice-President / General Counsel Prominent Escrow Services, Inc.

“Thanks Robyn! The pleasure was ours. You, Kini and Lisa been exceptional throughout the entire process. Thank you for making the sale of our home such a pleasant experience in a tumultuous time and for helping us with a smooth transition into the next part of our lives. We feel very fortunate to have found you. You will always carry our highest recommendation to our family and friends.”

- Ed and Kristie, Dana Point

We are reminded daily of how thankful we are for your help in closing the sale of our CA condo. If you are ever having one of those tough days at work, just know that the services you are providing, albeit tedious, time consuming, and frustrating at times, change peoples’ lives for the better. We didn’t even fully realize what a burden that home was in our lives until we were granted freedom from the oppressive debt it represented. We were slaves to it. To say our lives are improved is an understatement. You’ve given us a clean slate. What a gift! Never hesitate to ask us if you need anything. Gratitude for even the smallest kindness should never run out, in our opinion, and ours for you is boundless. The decision we made to work with you is going to benefit our family for the rest of our lives. Truly.

– Kurt and Jennifer, Rancho Santa Margarita

“I am a tenured real estate agent in Mission Viejo and I worked on the short sale for 11 months. When I finally got an approval, it was above market value. Robyn came in with a Buyer and we gave her 3rd party authorization to assist with the short sale. In 3 weeks she had an approval, AND she had the lender paying for termite and back HOA dues. Her relationships at the bank helped us get the deal done. Thank you Robyn. You rock!”

– Valerie Hanson

How OC Short Sale 411 Changed our lives:

“How a Broker can have such a profound impact may puzzle most people but the efforts of Robyn and her team truly enabled a much brighter future for me and my family. Like many others over the last few years, my wife and I observed the rise and fall of the housing market with extreme anxiety. We knew the impending expiration of the fixed rate on our ARM would be extremely hard to digest financially.

Before long we found ourselves overextended, making ends meet by resorting to credit cards. As the stress began to mount we started doing some simple math. In order to keep our house we would have to endure the high payments until either the 2nd lien was paid off in 13 more years or the housing market would have to rebound and restore our equity to where we could refinance. The former seemed far more likely since we doubted we would ever see our house valued as much as we owed on it.

This is where the change in our lives comes in. 12 years. 12 years of making ends meet: limited dining and entertainment, no hobbies, keeping our already aging cars and no vacations with our young daughter. Perhaps the hardest trade off to digest is that it severely jeopardized our desire to expand our family. Was our house really that important to us? It was at this point we knew we want to go a different direction and have a different future, but we needed help.

Enter OC Short Sale 411. Coincidentally, I work for another major mortgage lender and was familiar with the foreclosure, deed in lieu, and Short Sale options we could pursue. For many reasons, a Short Sale was the only viable option for us. From day one we were impressed with Robyn’s tenacity and confidence in her ability to get the job done. Having personally dealt with our lender on the modification process is was skeptical. It became obvious, however, that Robyn spoke straight and if she wasn’t confident she could help us she would tell us. Luckily we were a fit.

Two things set Robyn and OC Short Sale 411 apart from others we spoke to: Existing relationships with Lenders and previous Short Sale experience. Unlike a conventional sale, Robyn knew exactly how our Short Sale needed to be structured and what type of buyer we needed to find to make the process work smoothly. Before long we sifted through offers and found the right buyer. As the process matured Robyn confirmed we qualified for HAFA – a government sponsored Short Sale program which included a $3,000 credit to help us transition out of the house to our new residence. Better still, Robyn and her team got the whole process done in only 15 weeks! Here is the irony – our escrow took longer than the short sale approval! Thanks again to Robyn and her team.”

– Marie and Phil, Ladera Ranch

“Working with OC Short Sale 411 was a great choice for me and my family. They answered all of our questions and provided great insight into all of the options available us. They never steered us in any particular direction, it was all about the options and what was best for us. In the end, we didn’t end up doing a short sale and still own the house, but, we owe a lot to Robyn and her team. I would recommend OC Short Sale 411 to anyone in this situation, and anyone who just wants to sell or buy a house. When the time is right, we’ll be calling Robyn for sure!”

- The Harrisons, Oceanside

“Robyn is very professional, efficient and dedicated person. She honest and hard working. We have no problem recommending her and rendering her expertise again.”

- Joe and Cora, Dove Canyon

“I have not met a real estate professional like Robyn. We were very impressed with her the first time we met at our house. She walked us through the process and explained each option concisely and answered all our questions very patiently and professionally. Her presentation on her laptop was very helpful to understand the options. We did not feel like we were pressured to choose a certain option. After she examined our applications carefully, we decided the short sale was our best option. This short sale was unique because we ran into unforeseen obstacles and events. But we realized what an amazing team we had on our side. We felt we had reliable friends who can be trusted in times of distress. Robyn never gave up, and she always had a backup plan. She consistently kept her eyes on the ball and never dropped it! And what a relief we had after the deal was closed. Robyn, we thank you and your amazing team for the job very well done. Without hesitation you are our number one real estate professional, no, the only one.”

– Fred and Raana Tafaghodi

“Thank you Robyn! Congratulations are in order for the closing of the sale of our home. But mostly to you for your perseverance! You hung in there when it got rough, through this really tough market, with a tough group,and took care of things that never would have been expected. You went far beyond what you should have been responsible for. Thank you again, I hope we have an opportunity to have Real Estate business together again in the future.”

- Ms. Gherardi, Ladera Ranch

“To Robyn and the entire OC Short Sale 411 team: No one could ever say you don’t go above and beyond. It is hard to believe we spent 18 months with our previous short sale “expert” Broker and they couldn’t get it done, and you came in and completed the entire process – 2 short sale approvals (one with B of A and one with Wells Fargo), not to mention our HOA lien – in just 42 days, including Escrow!! I was stunned when you obtained our B of A approval in 13 days, and our Wells Fargo approval in just one week, AND you were able to get everything closed before our foreclosure date. We appreciate all of your very hard work and the MANY extra miles you have gone to make sure this happened for us. We are so grateful to you and your team. We know you took this one with all the odds stacked against you but you came through and you have really been wonderful. You truly are great at what you do. Finally we can move on in our lives and repair the damage. Thank you thank you thank you!!!! You have truly been a blessing!”

- The Nichols Family, Mission Viejo